Terms and Conditions

Last Updated: December 2025

1. ACCEPTANCE OF TERMS

   By creating an account, accessing, or using Hi Alpha MD (“the System”), you confirm that you:

   • Are at least eighteen (18) years old or have the consent of a parent or legal guardian through an electronic consent form;
   • Have read, understood, and agree to be bound by these Terms and Conditions;
   • Consent to the collection, processing, and storage of personal and medical information in accordance with the Data Privacy Act of 2012 and the Hi Alpha MD Data Privacy Statement.
2. DESCRIPTION OF SERVICE

   Hi Alpha MD is an integrated healthcare management system designed to support medical professionals and clinics in managing daily operations, including but not limited to:

   • Patient profile and records management;
   • Consultation and appointment scheduling;
   • Electronic Medical Records (EMR);
   • Billing and payment processing;
   • Prescription, laboratory, and medical documentation support;
   • Collaboration tools for healthcare professionals.

   Hi Alpha MD is an assistive digital platform and does not replace professional medical judgment.

3. USER RESPONSIBILITIES

   Users agree to:

   • Provide accurate, complete, and current information;
   • Maintain the confidentiality of login credentials;
   • Use the system only for lawful and legitimate medical purposes;
   • Abide by applicable healthcare, medical ethics, and privacy regulations.

   Healthcare professionals remain fully responsible for medical decisions, diagnoses, and treatments in accordance with applicable laws and professional standards.

4. CLINIC-SPECIFIC RESPONSIBILITIES

   Clinics using Hi Alpha MD are responsible for ensuring that all data entered by their staff complies with medical, ethical, and privacy regulations. Each clinic shall designate an internal data custodian responsible for user access control, data accuracy, and record integrity.

5. FREE TRIAL PERIOD

   Hi Alpha MD provides a free trial period of two (2) months commencing from the date of account activation. During this period, users may access system features made available at the time of use.

   Hi Alpha MD reserves the right to limit, modify, or discontinue certain features during the free trial period without prior notice.

   Upon expiration of the free trial, an active paid subscription is required to continue using the system.

6. SUBSCRIPTION AND FEES

   Upon expiration of the free trial period, continued access to Hi Alpha MD requires an active paid subscription under an available subscription plan.

   Subscription plans, pricing, features, and billing frequency are displayed within the Subscription Tab or through official communications.

   Subscription fees are billed in advance and are non-refundable, except where required by applicable law.

   Failure to maintain an active subscription may result in restricted access, read-only access, or suspension of the account.

7. PAYMENTS AND TRANSACTIONS

   Payments processed through Hi Alpha MD are handled using secure payment channels. Users are responsible for the accuracy of payment information provided. Refunds, disputes, or chargebacks related to medical services must be coordinated directly with the clinic providing the service.

8. FEATURE AVAILABILITY

   Certain system features may be released in phases and may be indicated with projected availability timelines. These timelines are indicative only and do not constitute a guarantee of availability on a specific date.

9. INTELLECTUAL PROPERTY

   All intellectual property rights related to Hi Alpha MD, including software, source code, design, graphics, and trademarks, are owned by New Prism System and Solutions Corp. Unauthorized copying, modification, distribution, or resale is strictly prohibited.

10. DATA OWNERSHIP AND PRIVACY

    Patients retain ownership of their personal and medical data. By using the system, users grant Hi Alpha MD permission to process and store such data solely for service delivery and system operation, in compliance with applicable data privacy laws and the Hi Alpha MD Data Privacy Statement.

11. LIMITATION OF LIABILITY

    Hi Alpha MD and its developers shall not be liable for any loss, damage, or claim arising from the use or inability to use the system, including reliance on system data for medical decisions. The system is provided on an “as is” basis without warranties of any kind, whether express or implied.

12. TERMINATION OF ACCESS

    Hi Alpha MD reserves the right to suspend or terminate access to the system for:

    • Violations of these Terms and Conditions;
    • Non-payment of subscription fees;
    • Expiration of the free trial period without subscription;
    • Activities that compromise system security, integrity, or lawful use.
13. GOVERNING LAW

    These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, including relevant healthcare regulations and the Data Privacy Act of 2012.

14. DISPUTE RESOLUTION

    Any concerns or disputes may be raised by contacting:
    contactus@newprismsys.com

    Unresolved disputes may be escalated to appropriate regulatory authorities, including the National Privacy Commission (NPC), where applicable.

By continuing to use Hi Alpha MD, you confirm acceptance of these Terms and Conditions.

Data Privacy Statement

Effective Date: November 2025

Hi Alpha MD is committed to protecting your privacy and ensuring the confidentiality of your personal and health information in compliance with Republic Act No. 10173 (Data Privacy Act of 2012).

1. Information We Collect

   We collect personal information (e.g., name, contact, address), medical data (consultations, laboratory results, prescriptions), billing details, and system usage data.

2. Purpose of Collection

   Your data is processed to facilitate medical consultations, record management, billing, prescriptions, laboratory coordination, and regulatory compliance.

3. Consent Management
   • During registration, users will be presented with an electronic consent form acknowledging the collection and processing of personal and sensitive medical information.
   • For patients under 18, a parent/guardian consent form will be required, including pertinent details for verification and acknowledgement.
   • Consent may be withdrawn at any time through the application settings or by contacting our Data Protection Officer.
4. Data Storage and Security
   • All data is encrypted and stored securely in Microsoft Azure Cloud.
   • Access is restricted to authorized personnel using authentication and security protocols.
   • Organizational Measures: Our Chief Technology Officer (CTO) conducts regular audits of access logs and compliance checks.
   • Security measures are continuously updated to align with industry standards and NPC guidance.
5. Data Sharing and Disclosure

   Data may be shared only with licensed medical professionals, accredited laboratories, and relevant government agencies when legally required. We do not sell or disclose data for commercial purposes. All third-party partners are bound by strict data-sharing agreements to ensure compliance with RA 10173.

6. Retention and Disposal

   Medical records are retained in accordance with Department of Health (DOH) and NPC guidelines, typically for 5–10 years depending on regulatory requirements. Data no longer required is securely deleted or anonymized.

7. Data Breach Notification
   • In the event of a data breach, users and the National Privacy Commission (NPC) will be notified within 72 hours.
   • Remediation steps include immediate containment, investigation, and corrective measures.
   • Communication will be made via email and in-app notifications.
8. Your Rights as a Data Subject

   You have the right to:

   • Access, correct, or delete your data
   • Withdraw consent
   • Request data portability (transfer of your data to another provider)
   • File complaints with the NPC or directly with us at contactus@newprismsys.com
9. Contact Information

   Data Protection Officer: Merlito Niño Anog
   Email: contactus@newprismsys.com
   Address: Tisa, Cebu City, Philippines 6000

10. Updates to this Policy

    We may periodically update this policy. Users will be notified through the app or email of significant changes. Continued use signifies acceptance of the updated policy.